Cresta

5个月前更新 12 0 0
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Cresta combines the best of AI and humans, transforming conversations and workflows in contact centers to save money, improve CX, and scale revenue growth.

所在地：
美国
收录时间：
2024-12-13
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Cresta is an AI-powered contact center platform designed to enhance customer conversations and optimize workflows for call centers. It combines human agents and AI to provide real-time insights and improve overall performance. Key features include:
  • Real-time Intelligent Assistance: Provides agents with real-time guidance and suggestions during calls.
  • Conversation Intelligence: Analyzes interactions to identify best practices and areas for improvement.
  • Quality Management: Automates quality assurance processes to ensure high standards of service.
  • Personalized Training: Offers tailored training based on agent performance to drive continuous improvement.
  • Virtual Agent: Automates routine tasks and responses using large language models (LLMs) to improve efficiency.
Cresta is ideal for call centers and customer service teams looking to improve efficiency, reduce costs, and enhance customer satisfaction through AI-driven insights and automation.
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